Refunds & Withdrawals
Please Review the Materials Before Enrolling
Slides and lesson content are available for free on the Rabbit Hole Learning website. Parents and caregivers are responsible for reviewing these materials and the course description before enrolling to decide whether the content, approach, and expectations fit their learner and family. If you’re unsure, please contact me before signing up.
Refund Window
You may request a full refund at least seven calendar days before the first scheduled class.
Refunds are generally not available fewer than seven calendar days before the first class or after the course begins, including for withdrawals, missed sessions, scheduling conflicts, or concerns about content that was available to review before enrollment.
For drop-in classes, the same seven-day cutoff applies to the session you booked.
When Circumstances Change
I know unexpected situations happen. If you need to withdraw outside the refund window, please contact me at
[email protected]. I may make exceptions on a case-by-case basis, at my discretion. An exception is not guaranteed, but you’re welcome to ask. You don’t need to share sensitive personal details to start the conversation.
For refund requests, include your name and the class you enrolled in.
When I Need to Cancel a Class
Sometimes illness, a family emergency, a power or internet outage, or another unexpected situation means I need to cancel a live session. I’ll email enrolled families as soon as I know. Emergencies can happen close to class time, so please check your email before joining.
For courses that run over multiple weeks, I may cancel up to two scheduled live meetings per course without issuing a refund. This allowance is for the entire course, not two meetings per month or per learner. Free self-paced lesson videos remain available on the website.
I’ll try to offer makeup sessions when possible, but makeups for these first two canceled meetings are not guaranteed.
If I cancel more than two meetings, I’ll offer a makeup session or a proportional refund for each additional canceled meeting. If your family cannot attend the offered makeup, you may request the proportional refund instead. Refunds are calculated using the amount your family actually paid for the course, divided by the number of originally scheduled live meetings.
For example, if I cancel three meetings and none are made up, the first two are covered by this allowance and the third is eligible for a proportional refund.
This two-meeting allowance does not apply to a separately purchased drop-in session. If I cancel a drop-in session, I’ll offer a replacement or a full refund for that session.
If I cancel an entire course before it begins, you’ll receive a full refund. If I permanently end a course early, you’ll receive a proportional refund for all remaining meetings that won’t be taught; the two-meeting allowance does not reduce that refund.
To request an eligible refund, email
[email protected]. The seven-day withdrawal cutoff does not apply to these teacher-cancellation refunds.
Thank you for understanding that teachers and their families sometimes need time to rest and recover, too.